Vlad Shmunis | $1B+
Get in touch with Vlad Shmunis | Vlad Shmunis, founder and CEO of RingCentral, built one of the most successful cloud communications platforms by anticipating the shift from on-premise phone systems to software-based enterprise voice and messaging. After launching RingCentral in 1999, Shmunis guided its transformation into a global unified communications leader serving businesses with cloud telephony, video, and collaboration tools. Under his leadership, the company scaled internationally, formed major partnerships, and became a publicly traded SaaS powerhouse, helping redefine how organizations communicate in the digital workplace.
Vlad Shmunis is the Founder, Chairman, and CEO of RingCentral. He has led RingCentral’s growth as a founder-CEO for 25 years, expanding beyond the company’s flagship unified communications solution, RingEX, to an AI-powered, multi-product portfolio with contact center, conversation intelligence, message, video and hybrid event solutions. After a brief role as Executive Chairman from August to December 2023, in which he was highly engaged and actively operational, Shmunis returned to the helm, driven by his passion for innovation and AI, where he has led the company in a series of AI-focused product launches.
Recognized as a visionary, Shmunis has propelled RingCentral to become a leader in bringing the power of trusted AI communications to businesses of all sizes with over $2 billion in revenue. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide.
Shmunis’ relentless pursuit of excellence has led RingCentral to be recognized as an industry leader, being named a 2025 Gartner Magic Quadrant Leader for Unified Communications as a Service, Worldwide for the 11th consecutive year. In addition, Gartner recently ranked RingCentral #1 in three out of six use cases in the 2025 Gartner Critical Capabilities for Unified Communications as a Service report. These rankings include #1 for UC with Integrated Contact Center Use Case, #1 for Midsize Enterprise Use Case, and #1 for Telephony Centric / Heavy Organizations Use Case.
Shmunis has received numerous leadership accolades, including being named as one of the Best CEOs of a large company, Best CEO for Diversity, and Best CEO for Women by Comparably Awards. Shmunis has been named Best CEO in Institutional Investor’s 2021 and 2020 All-America Executive Team. He is also a recipient laureate of the World Economic Forum Technology Pioneer Award 2008, and Ellis Island Honors Society Award 2021. Shmunis also received the Unified Communications Leader of the Year award from UC Today and was described by the publication as 'the godfather of UCaaS.'
Prior to launching RingCentral, Shmunis served as the founder and CEO of Ring Zero Systems, where he pioneered desktop business communications software. Ring Zero shipped more than 25 million copies of its software via its partnerships with leading PC manufacturers, including IBM, HP, Sony, Toshiba, and many others. Ring Zero was acquired by Motorola.
Shmunis supports a number of charitable initiatives, including Cancer Research at Stanford University, San Mateo County General Hospital, and Shmunis School of Biomedicine and Cancer Research and Shmunis Family Anthropology Institute at Tel Aviv University.
Shmunis holds a Bachelor's, Magna Cum Laude, and Master's degree in Computer Science from San Francisco State University and is a named inventor on a variety of US patents.
Vlad Shmunis is the cofounder and CEO of cloud-based communications company RingCentral.
He became a billionaire in October 2019, six years after taking RingCentral public.
Shmunis and his family immigrated from Ukraine to the U.S. in the 1970s.
After graduating from San Francisco State University with a master's degree in computer science, he was an engineer at a Silicon Valley startup.
He founded enterprise software company Ring Zero Systems and sold it to Motorola before starting RingCentral with cofounder Vlad Vendrow in 1999.
RingCentral, Inc. is a leading provider of AI-powered cloud communications and collaboration solutions for businesses, offering unified communications as a service (UCaaS), contact center software, video conferencing, and hybrid event platforms.[1][2] Founded in 1999 by Vlad Shmunis and Vlad Vendrow and headquartered in Belmont, California, the company serves over 500,000 customers across more than 100 countries, enabling seamless calling, messaging, meetings, and customer engagement through its cloud-based infrastructure.[2][3]
RingCentral's core offerings include RingEX, a comprehensive UCaaS platform that integrates phone systems, team messaging, video meetings, and file sharing, and RingCX, an AI-first contact center solution that leverages conversation intelligence for enhanced customer interactions.[3] The company emphasizes reliability with 99.999% uptime and innovation through AI-driven features like automated transcription and sentiment analysis.[3] As a publicly traded entity on the New York Stock Exchange (NYSE: RNG), RingCentral reported total revenue of $2.4 billion for fiscal year 2024, reflecting 9% year-over-year growth, and employs approximately 5,200 people globally as of 2025.[4][5]
Recognized as the #1 cloud communications provider worldwide by Synergy Research Group for 2022-2023 and a Leader in the Gartner Magic Quadrant for UCaaS for the 11th consecutive year in 2025, RingCentral has established itself through strategic partnerships with over 15,000 channel collaborators and a focus on enterprise-grade scalability.[3] In recent years, the company has expanded its AI capabilities to address hybrid work environments, powering tools that boost productivity and customer experience for organizations ranging from small businesses to large enterprises.[3][6]
History
Founding and Early Development
RingCentral was founded in 1999 by Vlad Shmunis and Vlad Vendrow in Belmont, California, as a provider of cloud-based business phone systems utilizing Voice over Internet Protocol (VoIP) technology. Shmunis, who had previously founded Ring Zero Systems and sold it to Motorola, co-developed the concept with Vendrow to address the limitations of traditional on-premises phone systems by offering scalable, internet-based alternatives. The company's early vision centered on democratizing communications for businesses through cloud infrastructure, emerging as VoIP gained traction in the late 1990s.[7][8][9]
The initial product, RingCentral's cloud business phone service, launched in 2003, specifically targeting small and medium-sized businesses (SMBs) with affordable, feature-rich options that replaced costly private branch exchange (PBX) systems. This service included voice, fax, and basic messaging capabilities delivered entirely over the internet, eliminating the need for hardware installations and enabling remote access. By focusing on SMBs, RingCentral positioned itself as an accessible entrant in the VoIP market, where adoption was accelerating but still dominated by legacy providers. Early adopters benefited from lower costs and flexibility, helping the company build a foundation amid a competitive landscape.[8]
RingCentral's early development was marked by significant challenges, including the dot-com bust of 2000–2002, which strained funding and market confidence in internet-based ventures, and intense competition from established telecom giants like AT&T. Despite these hurdles, the company achieved early growth through strategic partnerships with telecom providers that facilitated broader distribution and infrastructure access. In 2007, RingCentral secured its first major venture funding round of $12 million from Khosla Ventures and Sequoia Capital, providing capital to refine its platform and expand operations.[10]
Growth, IPO, and Expansion
RingCentral completed its initial public offering (IPO) on the New York Stock Exchange on September 27, 2013, under the ticker symbol RNG. The company priced 7.5 million shares at $13 per share, raising $97.5 million in gross proceeds and achieving a post-IPO valuation of approximately $887 million. This capital infusion provided resources for product development and market expansion, marking a pivotal step in transitioning from a private VoIP provider to a publicly traded cloud communications leader.[11]
Post-IPO, RingCentral accelerated revenue growth through a focus on small and medium-sized businesses (SMBs) alongside enterprise clients. By 2014, annual revenue reached $219.9 million, reflecting a 37% year-over-year increase driven by expanded subscriptions and service offerings. The customer base surpassed 300,000 organizations by late 2013 and continued to scale, emphasizing scalable cloud solutions that appealed to diverse industries by 2018. This growth underscored RingCentral's emphasis on recurring revenue models and partnerships to penetrate both domestic and emerging markets.[12][13]
International expansion began with entry into the UK market in 2013, followed by Canada in 2014 and initial rollout in Asia-Pacific regions like Singapore in 2015. These moves established local data centers and compliance with regional telephony regulations, broadening RingCentral's global footprint beyond North America. Concurrently, the company evolved from a VoIP-centric service to a comprehensive unified communications as a service (UCaaS) platform, incorporating team messaging, video conferencing, and file sharing to meet multinational demands.[14][15][16]
Regulatory achievements further supported sector-specific adoption during this phase. In January 2015, RingCentral launched a HIPAA-compliant solution with end-to-end encryption for calls and messages, facilitating entry into healthcare. By 2018, ahead of the EU's General Data Protection Regulation (GDPR) effective date, RingCentral implemented enhanced privacy guidelines, including data lifecycle transparency and secure transfers, to enable financial and other regulated industries in Europe. These steps ensured compliance-driven scalability while prioritizing data security across expanding operations.[17][18]
Recent Milestones and Innovations
During the COVID-19 pandemic in 2020, RingCentral experienced a significant surge in demand for its cloud-based communication solutions as businesses rapidly shifted to remote work models.[19] This led to robust year-over-year revenue growth of over 30%, with total revenue reaching $1.184 billion, a 31.1% increase from $0.903 billion in 2019.[20] To support this transition, the company enhanced its platform with features tailored for distributed teams, including expanded video conferencing capabilities. In 2021, RingCentral launched several video meeting improvements, such as participant pinning, team huddles, closed captions, and virtual background options, which streamlined collaboration and boosted user productivity.[21]
In 2023, RingCentral introduced RingCX, an AI-first contact center solution designed to integrate omnichannel support with conversation intelligence for more efficient customer interactions.[22] By mid-2025, RingCX had gained over 1,000 customers, reflecting strong adoption driven by its ease of deployment and AI-powered features like intelligent virtual agents.[23] That same year, RingCentral was named a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Worldwide for the 11th consecutive year, ranking highest in two of six use case categories and tied for first in another according to the accompanying Critical Capabilities report.[24]
RingCentral's 2025 milestones underscored its focus on AI-driven innovation and financial strength. In the third quarter, the company reported $151 million in net cash provided by operating activities, marking a 19% year-over-year increase and representing 23.7% of total revenue.[6] Additionally, RingCentral projected exceeding $100 million in annual recurring revenue (ARR) from its new AI products by year-end, fueled by sequential double-digit growth in this portfolio.[25] As part of its shift to an AI-first strategy, the company announced predictive customer experience (CX) tools in 2025, leveraging analytics to anticipate user needs and enable proactive engagement across channels.[26] This emphasis contributed to market leadership, with RingCentral earning the #1 ranking in 17 G2 reports and 121 badges in the Fall 2025 edition for communications platforms, highlighting customer satisfaction in areas like unified communications and collaboration.[27]
Corporate Affairs
Leadership and Headquarters
RingCentral is led by co-founder Vladimir Shmunis, who has served as CEO since the company's inception in 1999. Shmunis, a serial entrepreneur with a background in software engineering, has guided the company through its evolution from a cloud phone provider to a comprehensive AI-powered communications platform.[28] Key executives include Chief Financial Officer Vaibhav Agarwal, who joined in 2016 and was appointed in 2025, overseeing financial strategy and operations, and President and Chief Operating Officer Kira Makagon, appointed in February 2025, with a focus on integrating AI capabilities into product development.[29][30] The executive team emphasizes innovation and customer-centric growth, drawing on diverse expertise in technology and finance.[31]
The Board of Directors consists of 9 members as of 2025, featuring seasoned technology leaders such as former Cisco executives and veterans from Zoom, providing strategic oversight on governance, risk, and expansion. The board highlights diversity, with 44% women members, reflecting a commitment to inclusive decision-making in the tech sector. This composition ensures balanced perspectives on emerging technologies like AI and global market dynamics.
RingCentral's headquarters is located in Belmont, California, since 2008, serving as the central hub for research, development, and executive operations. The company maintains additional U.S. offices in Denver, Colorado, and St. Petersburg, Florida, alongside international hubs in London, United Kingdom, and Sydney, Australia, to support its global presence.[3] As of December 2024, RingCentral employs approximately 4,260 people worldwide, adopting a remote-hybrid work model following the COVID-19 pandemic to enhance flexibility and talent acquisition.[2]
Financial Performance
RingCentral's stock trades on the New York Stock Exchange under the ticker symbol RNG. As of November 7, 2025, the company's market capitalization stood at approximately $2.33 billion, with shares trading at $26.93. The stock reached historical highs of $443.29 per share on February 12, 2021, following strong post-IPO growth since its 2013 public debut, but experienced a significant downturn in 2022 amid broader market challenges in the software sector, with shares falling below $30 by mid-year; recovery has been gradual, supported by improved financial metrics and AI-driven product adoption.[32][33]
In the third quarter of 2025, RingCentral reported total revenue of $639 million, achieving the high end of its guidance and reflecting 5% year-over-year growth. Subscription revenue, which comprised about 96% of total revenue at $616 million, grew 6% year over year, primarily driven by demand for its unified communications as a service (UCaaS) and contact center as a service (CCaaS) offerings. This performance underscores the company's reliance on recurring subscription models for stable revenue streams, with AI-enhanced features contributing to customer retention and upsell opportunities.[6][34][35]
Profitability improved notably in 2025, with non-GAAP operating margins reaching 22.8% in the third quarter, an increase of 180 basis points year over year and marking one of the company's strongest quarterly results in recent years. Net cash provided by operating activities rose 19% to $151 million in the same period, representing 23.7% of total revenue and supporting ongoing investments in growth. Regarding debt management, RingCentral has focused on reducing leverage since expansions in 2020, which included increased borrowing to fuel acquisitions and global scaling; by 2025, the company expanded its credit facility to $1.26 billion while maintaining $955 million undrawn, with EBITDA growth enabling steady deleveraging.[6][36]
On the investor relations front, RingCentral has prioritized share repurchases to enhance shareholder value, executing $117 million in buybacks during the third quarter of 2025 under previously authorized programs, following $50 million in the first quarter, $32 million in the second quarter, and $77 million in the fourth quarter of 2024, cumulatively approaching $500 million across these initiatives by late 2025. The company has not initiated a dividend program as of 2025, focusing instead on reinvesting cash flows into operations and debt reduction.[6][37][38]
Acquisitions and Partnerships
Key Acquisitions
RingCentral has completed a total of seven acquisitions as of 2025, focusing primarily on enhancing its cloud communications, customer engagement, and AI-driven capabilities. These buyouts have strategically expanded the company's portfolio in unified communications as a service (UCaaS), contact center solutions, and collaboration tools, without any significant divestitures reported.[9]
One of the early key acquisitions was Glip in June 2015, a cloud-based team messaging and collaboration platform acquired for $13.5 million in cash and stock. This move integrated persistent workstream collaboration features, including team messaging, document sharing, and task management, into RingCentral's offerings, positioning it as a more comprehensive UCaaS provider beyond traditional telephony.[39][40]
In October 2018, RingCentral acquired Dimelo, a Paris-based cloud platform specializing in digital customer engagement through social messaging channels. The acquisition bolstered RingCentral's contact center capabilities by adding omnichannel support for enterprise customer service, enabling seamless integration of messaging from platforms like Facebook and Twitter into its unified communications suite.[41]
The January 2019 acquisition of Connect First, a cloud contact center provider, for $40.5 million, further strengthened RingCentral's customer engagement portfolio. Connect First's inbound, outbound, and blended contact center technology was integrated to enhance RingCentral Contact Center, improving scalability and analytics for enterprise users.[42][43]
In December 2020, RingCentral purchased DeepAffects, a conversational AI startup focused on voice analytics and biometrics. This acquisition introduced advanced speech-to-text, emotion detection, and real-time transcription features, enhancing AI-powered insights in RingCentral's communication platforms for better customer interactions.[44]
RingCentral expanded into data security with the March 2021 acquisition of Kindite, an Israel-based cloud encryption firm, for an undisclosed amount. Kindite's technology added end-to-end encryption and secure file sharing to RingCentral's collaboration tools, addressing enterprise needs for compliance and data protection.[45]
In August 2023, RingCentral acquired select assets from Hopin, including its Events and Session platforms, for an initial $15 million plus up to $35 million in contingent payments. This deal enhanced RingCentral's video and hybrid event capabilities, integrating customizable virtual venues and engagement tools to support large-scale online and in-person events within its UCaaS ecosystem.[46][47]
Most recently, in September 2025, RingCentral acquired CommunityWFM, an AI-powered workforce management provider, for an undisclosed amount. The integration adds forecasting, scheduling, and adherence tools to RingCX, RingCentral's contact center platform, enabling AI-driven optimization of agent performance and operations.[48][49]
Strategic Partnerships
RingCentral established a significant partnership with Microsoft in 2017, focusing on deep integrations between its unified communications as a service (UCaaS) platform and Microsoft Teams to enable seamless cloud telephony within the collaborative environment. This collaboration has evolved to position RingCentral as a certified Microsoft Teams Phone System provider, delivering enterprise-grade features such as cloud PBX, call recording, and presence sync directly within the Teams interface, enhancing productivity for users without requiring additional Teams Phone licenses.[50] By 2025, the partnership continued to expand, with ongoing integrations supporting AI-enhanced communications and joint efforts to drive adoption among enterprise customers.[51]
In 2020, RingCentral collaborated with Avaya to co-develop cloud-based solutions, including Avaya Cloud Office by RingCentral, aimed at facilitating enterprise migrations from on-premises systems to modern UCaaS offerings. This alliance has enabled joint customers to leverage Avaya's existing infrastructure alongside RingCentral's cloud capabilities for unified messaging, video, and collaboration, with expansions in 2024 introducing hybrid solutions and AI-powered experiences to modernize communications further.[52]
RingCentral has maintained a longstanding relationship with Amazon Web Services (AWS) for cloud infrastructure, with a formal strategic collaboration agreement announced in 2023 to deliver vertical-specific solutions and simplify procurement for AWS customers seeking integrated UCaaS and contact center services.[53] In 2022, RingCentral enhanced video interoperability with Zoom, allowing users to join Zoom meetings directly from RingCentral Rooms via SIP, supporting encrypted sessions and one-tap access to broaden hybrid work compatibility.[54] Additionally, in 2024, RingCentral integrated its RingCX contact center solution with Salesforce, embedding telephony, IVR, and agent tools within Salesforce Service Cloud to streamline CRM workflows and boost agent productivity through features like screen pops and call recording.[55]
These partnerships have contributed substantially to RingCentral's ecosystem growth, with channel partners playing a key role in distribution and revenue generation; for instance, in the third quarter of 2025, total revenue reached $639 million, reflecting the impact of expanded alliances in driving subscriptions and overall business expansion.[6]
Products and Services
Unified Communications Platform
RingCentral's Unified Communications as a Service (UCaaS) platform, RingEX (formerly known as RingCentral MVP), serves as the company's flagship offering for integrated business communications. Launched as an evolution of RingCentral's initial cloud-based VoIP services in the early 2000s, RingEX provides an all-in-one solution encompassing voice calling, SMS/MMS messaging, video meetings, and fax capabilities. It enables seamless connectivity across devices, with support for international numbers in over 100 countries and unlimited domestic calling in the United States and Canada, alongside competitive rates for global calls.[56][57][58]
Key features of RingEX include the Personal AI Assistant for transcriptions, summaries, and notes from calls and meetings, AI Receptionist for automated call handling, intelligent call routing through drag-and-drop menu builders, and cross-platform accessibility via mobile, desktop, and web apps. These tools facilitate efficient communication workflows, such as auto-attendants for directing calls and integrated team messaging for collaboration. Additional features encompass HD video and audio meetings with up to 200 participants, unlimited US and Canada calling, over 500 integrations with tools like Salesforce, Microsoft, and Google, call recording, IVR, and device compatibility across desktop and mobile platforms. RingEX is offered in three tiers: Core at $20 per user per month (billed annually; $30 monthly), Advanced at $25 ($35 monthly), and Ultra at $35 ($45 monthly). The Core plan includes 100 toll-free minutes and 25 SMS per user per month; Advanced adds CRM integrations, 1,000 toll-free minutes, and 100 SMS; Ultra provides 10,000 toll-free minutes, 200 SMS, unlimited storage, and a webinar license. Overages apply for excess toll-free minutes and SMS usage, and prices exclude taxes and fees. Add-ons include AI Conversation Expert starting at $60. The platform is designed for scalability, supporting organizations from small businesses with a single user to large enterprises managing up to 10,000 seats, while maintaining compliance with standards like SOC 2 Type II and ISO 27001 for data security and privacy.[56][58][59][60]
Over its history, RingEX has transformed from RingCentral's foundational VoIP system—introduced in 2003 to replace legacy on-premises PBX setups—into a sophisticated AI-enhanced platform by 2026, incorporating features like live transcription, smart analytics, and agentic AI capabilities to meet modern hybrid work demands. Today, it powers communications for over 500,000 businesses worldwide, emphasizing reliability with 99.999% uptime and integrations for CRM and productivity tools. This progression underscores RingCentral's focus on cloud-native innovation, enabling users to consolidate disparate communication channels into a single, secure environment.[61][62]
Contact Center Solutions
RingCentral's Contact Center Solutions are centered on RingCX, an AI-native cloud-based platform launched in August 2023 and reaching general availability in November 2023.[63][64] Designed for seamless deployment in days rather than weeks, RingCX supports omnichannel interactions across voice, chat, email, SMS, and social media channels, unifying customer experiences in a single intelligent hub with over 1,000 features at launch.[65][66]
In September 2025, RingCentral acquired CommunityWFM, integrating AI-driven workforce management capabilities into RingCX to provide end-to-end contact center operations, including forecasting, scheduling, and performance optimization within one platform.[48][67] Key features include real-time analytics through customizable dashboards for monitoring agent performance and customer interactions, AI-powered IVR automation that outperforms legacy systems by handling complex queries with natural language processing, and predictive engagement tools that forecast customer needs using sentiment analysis and behavioral data.[68][69][70]
RingCX's omnichannel capabilities enable integration with leading CRMs such as Zendesk, Salesforce, HubSpot, ServiceNow, and Microsoft Dynamics 365, allowing agents to access customer context without switching applications.[71][72] AI-driven sentiment analysis evaluates tone and conversation patterns in real time, while intelligent routing directs interactions to the most suitable agents based on skills and availability, contributing to efficiency gains like a 30% reduction in average wait times during peak periods in customer implementations.[73][70][74]
Priced starting at $65+ per user per month (billed annually), RingCX targets mid-market organizations with its straightforward setup and tools for migrating from legacy systems, such as automated data import and configuration templates.[75][58] By mid-2025, the platform had surpassed 1,000 customers, reflecting strong adoption for its focus on AI-enhanced customer service operations.[23] RingCX integrates seamlessly with RingEX, RingCentral's cloud-based unified communications platform, to provide AI-first contact center capabilities with integrated voice and messaging, ensuring consistent performance across internal and external channels.[76] In Gartner Peer Insights reviews for 2025, RingCX received a 4.4 out of 5 rating based on user feedback for its stability and omnichannel support.[77]
Collaboration and AI Features
RingCentral's collaboration features are centered on its integrated team messaging capabilities, which originated from the 2015 acquisition of Glip, a cloud-based messaging and collaboration platform.[39] Following the acquisition, Glip was fully integrated into RingCentral's RingEX platform, enabling seamless team messaging, file sharing, task management, and shared calendars within a unified interface.[78] These tools support bots for automation and integrations with third-party apps, fostering efficient internal communication and productivity without relying on disparate software.[79] Usage of these features tripled in the year post-acquisition, highlighting their rapid adoption for team workflows.[79]
In 2023, RingCentral expanded its collaboration offerings through the acquisition of Hopin's Events and Session product lines, rebranding them as RingCentral Events for virtual, onsite, and hybrid event management.[80] This platform supports scalable events with up to 20,000 attendees per session, customizable sessions, and interactive elements like breakout rooms and live streaming, all integrated into the RingEX ecosystem.[81][82] It enables organizations to host personalized experiences at a fixed price, addressing the growing demand for flexible event formats in remote and hybrid work environments.[83]
RingCentral has increasingly incorporated AI to enhance collaboration, with a 2025 emphasis on generative AI for task automation and predictive insights. As of early 2026, this includes the Personal AI Assistant, which provides automated transcriptions, summaries, and notes for calls, meetings, and messages. Conversation intelligence tools, such as the AI Conversation Expert (ACE, formerly RingSense), provide real-time summaries of meetings and calls, capturing key points, action items, and transcripts to streamline follow-ups.[84] Advanced meeting insights in RingCentral Video generate highlight reels and searchable text summaries.[85] The platform's AVA (AI Virtual Assistant) leverages generative AI for drafting messages, real-time translation, proactive suggestions, and supports agentic AI capabilities for workflow orchestration.[86] Add-ons like RingCentral AI Workforce Management, priced at $20 per agent per month, further automate scheduling and adherence for team operations.[48] These innovations are expected to contribute to over $100 million in annual recurring revenue from new AI products by the end of 2025.[25]
On November 3, 2025, RingCentral launched its agentic voice AI communications suite, including the AI Receptionist (AIR) for 24/7 automated call handling and lead capture, AVA for workflow simplification, and ACE for conversation insights, enhancing automation and productivity across communications. These features align with agentic AI trends emphasizing workflow orchestration across business communications.[87][88]
RingCentral Events and AI tools interoperate with popular platforms like Slack and Google Workspace, allowing users to initiate calls, share files, and schedule meetings directly from these environments for enhanced cross-tool collaboration.[89][90] This seamless connectivity supports hybrid workflows without disrupting existing setups.[
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