Chetan Dube | $1B+
Get in touch with Chetan Dube | Chetan Dube is a pioneering AI entrepreneur who founded IPsoft (now Amelia) in 1998 and has been CEO ever since. With a PhD in theoretical computer science from NYU and early teaching roles at NYU, he spearheaded the creation of Amelia—the enterprise conversational AI platform used by major global firms. A multiple-patent holder and EY Entrepreneur of the Year honoree, he is now advancing next-generation agentic AI through his new venture, Quant.
Chetan Dube has served as the president and CEO of Amelia (formerly IPsoft) since its inception in 1998. During his tenure, he has led the company to create a radical shift in the way IT is managed. Dube is a mathematician and prior to joining Amelia, he served as an Assistant Professor at New York University.
Dube is a widely recognized speaker on autonomics, cognitive computing, and the future impact of a digital workforce. He serves on the board of numerous IT-related institutions. In 2017, he was listed as one of the nine greatest AI minds in the world to keep an eye on by Forbes.
He was born in 1966 in Bhagalpur, India, and raised in Paris and London. Dube earned a degree in electrical engineering from IIT Delhi and then came to the U.S. to pursue a doctorate in theoretical computer science at the Courant Institute of Mathematical Sciences of New York University (NYU).
While at NYU, he began exploring the artificial intelligence principles and philosophies that form the basis of the Amelia platform. Dube was fascinated by the Turing enigma, which examines whether machines can think. As opposed to narrow AI (where non-sentient programs are focused on narrow tasks), Dube’s research has focused on deep AI. He pioneered the use of AI-enabled digital labor across industries. He’s been awarded several U.S. patents for developing cognitive models, and EY recognized him as “Entrepreneur of the Year” for leading research in AI emulating human thinking and approaching the Turing horizon.
Dube envisions a world where humans and machines work closely together to build a radically more efficient planet.
Chetan Dube is the founder of New York City-based artificial intelligence company Amelia, whose flagship product is an eponymous chatbot.
Amelia's conversational AI technology provides customer service for about 500 corporate clients, including Telefonica, BNP Paribas and Nordic Bank.
Indian-born Dube moved to the United States after college to become an applied mathematics professor at New York University in 1992.
He left academia and started Amelia as information technology firm IPSoft in 1998, growing it to about $100 million in revenue in 2020.
Amelia, formerly known as IPsoft, is an American technology company. It primarily focuses on artificial intelligence and cognitive and autonomic products for business.[3] Its main products are Amelia, a Conversational AI platform, and Amelia AIOps, an IT operations management platform.
The company is headquartered in New York City and has a presence in the Americas, Europe, APAC and the UK.
Contents
History
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The company was founded as IPsoft, Inc., in New York City in 1998 by Chetan Dube, a former professor at New York University at the Courant Institute of Mathematical Sciences.[4] The company rebranded to Amelia in October 2020.[5]
Products
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Amelia Conversational AI
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Amelia is an AI-based digital assistant. The platform uses generative AI and cognitive AI to allow businesses to build, deploy and optimize virtual agents that can handle a wide range of business functions. Amelia is most often deployed to provide user-facing support, as well as assist contact center agents during live conversations.
Amelia was first released in 2014.[6][7] As of 2024, Amelia has been deployed to improve customer care, employee services and operational efficiency for hundreds of global enterprises across various industries, including Securities Services at BNP Paribas,[8] Resorts World Las Vegas,[9] Aeromexico,[10] Visionworks[11] and ASICS.[12]
Amelia AIOps
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Released in 2017, Amelia AIOps (formerly 1Desk)[13] is an enterprise-scale autonomic framework that integrates IT operations and shared services. The platform integrates with Amelia to access the autonomic framework via a conversational interface.[14]
Amelia AIOps features an integration framework to connect with any existing platform with an open API. Its proprietary Machine Learning functionality (internally dubbed "IPconnect") recommends new automations based on observed behaviors of human workers.
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